At Amicus Mart, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy explains how we process, handle, and ship your orders. Please read this policy carefully to understand the terms and conditions regarding shipping.

1. Order Processing

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification when your order has shipped.
• Delays: Please note that during peak shopping periods or due to unforeseen circumstances (e.g., natural events, holidays, etc.), order processing may take slightly longer.

2. Shipping Rates & Methods

• Shipping Charges: Shipping fees are calculated at checkout based on your location and the weight or size of the order. We offer various shipping options to meet your needs, including standard and express shipping.
• Free Shipping: Free shipping may be available for certain products or promotions. These offers will be clearly displayed during checkout.

3. Delivery Time

• Standard Shipping: Delivery typically takes 5-7 business days within most regions.
• Express Shipping: For faster delivery, express shipping is available with an estimated delivery time of 2-3 business days.
• International Shipping: We ship to selected international locations. Delivery times vary depending on the destination and customs processes.

4. Shipment Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. You can use this tracking number to follow your package’s journey in real-time through the courier’s website.

5. Delivery Issues

• Delayed Delivery: If your order is delayed, please allow additional time, especially during peak seasons. If you haven’t received your order within the expected timeframe, please contact us at support@amicusmart.com for assistance.
• Lost or Damaged Packages: If your package is lost or arrives damaged, contact our support team immediately. We will work with the courier to resolve the issue as quickly as possible and may provide a replacement or refund if necessary.

6. Shipping Restrictions

• PO Boxes: We do not ship to PO boxes. Please provide a valid physical address during checkout.
• International Customs Fees: For international shipments, customs fees, import duties, or taxes may apply. These charges are the responsibility of the customer, and Amicus Mart is not responsible for any delays caused by customs procedures.

7. Change of Address

If you need to change your shipping address after placing an order, please contact us immediately at support@amicusmart.com. We will do our best to accommodate the change, but once the order has been shipped, changes may not be possible.

8. Undeliverable Packages

If a package is returned to us as undeliverable (due to incorrect address, unclaimed package, etc.), we will notify you to arrange re-shipment. Additional shipping fees may apply in this case.

9. Contact Us

For any questions or concerns regarding shipping, please reach out to us at:

• Email: support@amicusmart.com
• Phone: [Insert phone number]

Thank you for shopping with Amicus Mart! We are dedicated to ensuring your order arrives safely and promptly at your doorstep.