At Amicus Mart, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not, we offer a clear and fair refund and return policy. Please read the following guidelines to understand our process for returns, exchanges, and refunds.

1. Eligibility for Returns

You can return or exchange items under the following conditions:

• Time Frame: Items must be returned within 7 days of receiving the product.
• Condition: The product must be unused, undamaged, and in its original packaging with all labels and tags intact.
• Non-Returnable Items: Certain products such as perishable goods, health and hygiene items, cosmetics, and personal care products (if opened) may not be eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at returns@amicusmart.com or call us at [Insert phone number] within 7 days of receiving your product, providing your order details and reason for return.
2. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization number and further instructions.
3. Return Shipping: You are responsible for shipping the product back to us. We recommend using a trackable shipping method for your return. Amicus Mart will not be responsible for lost or damaged items during return transit.

3. Refunds

Once we receive your returned item, it will be inspected to ensure it meets the return criteria. If approved, your refund will be processed within 5-7 business days. Refunds will be issued in the following ways:

• Original Payment Method: The refund will be credited to the original payment method used during purchase (e.g., credit card, debit card, etc.).
• Store Credit: In some cases, we may issue store credit for future purchases.

Please note:

• Shipping costs are non-refundable.
• Refunds may take a few extra days to appear in your account depending on your bank or payment provider.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer service team within 7 days of receiving the product. Exchanges are subject to availability. If the item is not available, you will be eligible for a refund or store credit.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of receiving your order. Provide photos or videos of the issue, along with your order number. We will either offer a replacement or a full refund, including shipping charges.

6. Non-Returnable Items

Certain items are not eligible for return or refund. These include:

• Perishable goods
• Health and hygiene items
• Opened cosmetics or personal care products
• Gift cards
• Downloadable software products

7. Cancellations

Orders can be canceled only before they are shipped. If you wish to cancel your order, please contact our customer support team as soon as possible. Once the order is shipped, it cannot be canceled, and our returns policy will apply.

8. Contact Us

If you have any questions or concerns regarding our refund and return policy, please reach out to us at:

• Email: support@amicusmart.com

At Amicus Mart, your satisfaction is our priority. We are here to assist you with any issues and ensure a smooth and pleasant shopping experience!